The Grand Mosque Cart Booking Number and Contact Channels for Requesting Transport Carts at the Grand Mosque of Makkah

There is no mechanism that allows making a direct voice booking by phone for the Grand Mosque carts, as ticket issuance is automated exclusively through the official digital channels only. In contrast, the role of the unified Grand Mosque cart booking number (1966), affiliated with the General Authority for the Care of the Affairs of the Grand Mosque and the Prophet's Mosque, is limited to technical support, handling payment deduction problems, and receiving visitors' complaints around the clock.

Relying on fake phone numbers published on social media platforms leads to falling into the trap of brokers at the entrances to the Grand Mosque of Makkah. Entering the Grand Mosque of Makkah with a cart requires a registered advance booking linked to the ID number or the entry visa, to ensure the organization of Tawaf and Sa'i and to avoid the suffocating crowding on the upper floors and the mezzanine.

The Grand Mosque Cart Booking Number and Approved Technical Support Channels

The unified call center 1966 offers free direct communication from within the Kingdom to serve those intending to visit the Holy House of Allah. The staff members provide immediate support in several languages and direct the pilgrim to the nearest suitable gate for their mobility condition, without the call operator having the authority to withdraw fees or issue the booking barcode on your behalf.

The official communication channels handle three specific operational cases:

• The unified number 1966: for immediate reports inside the corridors, breakdowns of the electric carts during Sa'i, and complaints related to unauthorized pushers.
• The partner care account on the X platform (@ReasahAlharmain): for quick inquiries about the readiness of the routes and following up on escalated complaints.
• The technical support email ([email protected]): for submitting documents of pending bank transactions if the cart ticket fails to be issued after paying the fees.

Keep the reference number (RRN) shown in the bank notification if you encounter a problem while paying online; support staff will request it to verify the recording of the amount in the Authority's accounts.

Steps to Request Golf Carts and Manual Carts via the Unified Tanaqqol Transport Platform and Nusuk

The Authority has closed the random sales outlets and adopted two electronic pathways with no third: the electronic "Tanaqqol" platform and the "Nusuk" app. Early booking guarantees you a seat of your own, especially in the peak seasons such as Ramadan and the Hajj months, when the electric carts designated for Tawaf run out specifically during the Maghrib and Isha hours.

To complete the process via your mobile phone, follow these practical steps:

1. Open the "Nusuk" app or access the electronic portal of the Tanaqqol platform (carts.alharamain.gov.sa).
2. Sign in using the "Absher" platform credentials for citizens and residents, or with the visa number and passport for visitors coming from abroad.
3. Select the required service precisely: Tawaf only, Sa'i only, or Tawaf and Sa'i together.
4. Specify your preferred cart type: a shared electric golf cart, a single or dual electric cart, or a manual cart with an authorized pusher.
5. Set the date and time slot so that it matches your issued Umrah permit, to avoid a timing conflict at the screening points.
6. Pay the required amount using "mada" cards, Visa, Mastercard, or Apple Pay.
7. Save the Quick Response code (QR Code) on your phone as a static image; the internet connection may become weak inside the lower corridors of the Grand Mosque of Makkah.

Cart Categories Available Inside the Grand Mosque of Makkah and Price Differences

Transport options inside the Grand Mosque of Makkah vary to suit the different physical needs and budgets. The Authority imposes strict supervision over the fares to protect the pilgrims from exploitation, and obliges the pushers to wear official vests bearing approved and clear identification cards.

The official prices are subject to periodic regulatory updates as approved by the Authority; therefore, paying within the app protects you from any additional amounts that some violators outside the system may demand.

Cart Pickup Locations and Points at the Grand Mosque of Makkah

Arriving at the wrong point means great fatigue for elderly pilgrims before starting Tawaf. The assembly points have been distributed so as to encircle the Grand Mosque of Makkah, and they are directly connected to the bridges and ramps leading to the floors designated for carts, without the need to climb the fixed stairs.

The main delivery stations are distributed as follows:

• Ajyad bridge entrance: the most important station for picking up the golf carts and electric carts heading directly to the first mezzanine floor, and it serves those arriving from the King Abdulaziz endowment side.
• Shubeikah entrance (Gate 64): a point designated for collecting and returning the free manual wheelchairs and the licensed pusher services for those arriving from the Al-Taiseer courtyards and Jabal Al-Kaaba.
• King Abdulaziz Gate square: a station equipped with wide ramps suitable for the descent of buses and ambulances, and it allows quick access to the ground Tawaf route for exceptional cases.
• The first-floor mezzanine and the Marwah elevators: designated for distributing the single electric scooters and the end of the Sa'i route for a safe exit toward the eastern courtyards.

Always remember that the electric golf cart track is completely separated by glass and ground barriers from pedestrian movement to prevent collisions, and the automatically limited speed of these carts reaches safe levels that suit the crowd density.

Booking Cancellation and Fee Refund Procedures via Customer Service

The digital system allows cancelling the ticket and recovering the paid fees on the condition that the request is submitted at least two hours before the start of the stated booking time. After this period expires and the operational time begins, the booking is considered used and the platform does not accept its cancellation automatically.

When you wish to cancel, follow this sequence:

1. Sign in to your account in the Nusuk app or the Tanaqqol platform and select the "My Bookings" menu.
2. Tap the "View Booking Details" option, then tap the "Cancel Booking" icon.
3. Make sure you receive a text message confirming the success of the cancellation and the recording of the transaction in the records.

Refunded amounts take a period ranging from 3 to 14 banking business days to return to the same bank card that was used for the purchase. If the amount is delayed beyond this period, call the support number 1966 directly and provide them with the 10-digit booking number and the cancellation date to raise a financial request to the Revenue Department at the Authority.

If the routes are temporarily closed by order of the crowd management for safety reasons or rainfall, do not cancel the booking manually; the Authority takes care of centrally cancelling the affected tickets and automatically returning the funds to the beneficiaries' cards without deducting any operational fees.

What Should You Do Now?

Open the "Nusuk" app and make sure it is updated to the latest version available on your phone before leaving the hotel or your place of residence. Issue the cart booking in conjunction with the timing of the Umrah permit, take a screenshot (Screenshot) of the booking code, and keep it on your phone. If you are accompanying a senior, head directly toward the "Ajyad bridge" or "King Fahd Gate" ramps, and avoid walking in the ground-level Mataf courtyard to escape the crowds and being directed by the organizers to ascend to the upper floors.