Al Haramain Golf Cart Booking Steps via Nusuk and Tanaqqol Platform in Detail
The Al Haramain Golf booking process for carts is completed officially in advance through the "Nusuk" app or via the "Unified Tanaqqol Platform" portal. This service provides a comfortable means of transportation for elderly and ill pilgrims and their companions to perform the rituals of Tawaf and Sa'i without the exhaustion of standing in long cash-payment queues within the Grand Mosque corridors.
Large electric golf carts and shuttle vehicles significantly reduce strenuous physical exertion, especially during peak seasons like the holy month of Ramadan and Hajj periods, when ground floors are congested and completing Tawaf on foot requires walking more than four kilometers across jogging, walking, and traversing between Safa and Marwah.
Methods of Booking Al Haramain Golf Carts via Tanaqqol Platform and Nusuk App
Many pilgrims believe that booking a cart requires their physical presence at the Grand Mosque in Makkah, which is a misconception. The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet's Mosque provides two approved digital channels connected directly to the central reservation system to eliminate congestion.
Coordination between the "Nusuk" platform and the "Tanaqqol" portal is tightly integrated: Nusuk serves as the comprehensive ecosystem for the guests of the Most Merciful, while the Tanaqqol platform oversees the actual field operation of the electric vehicle fleet inside the Grand Mosque. Holding an active Umrah permit in the app at the time of booking is an essential prerequisite before confirming your seat and selecting the appropriate route suited to your health status.
Steps to Issue a Golf Cart Permit via the Nusuk App
Here is the direct pathway to complete your booking from your phone through the following steps:
- Open the Nusuk app and sign in via the National Single Sign-On (Nafath) for citizens and residents, or using your visa and passport number for international pilgrims.
- Navigate to the "Services" menu, then select the "Grand Mosque Services" window.
- Tap the "Mobility Services" or "Cart Booking" option.
- Specify the approximate date and time to begin rituals, noting that slots update automatically based on the capacity of the Mataf and Mas'a.
- Choose the cart type, whether an individual seat in a shared shuttle golf cart or a self-driven electric cart.
- Enter essential beneficiary information, specifying the degree of kinship if you are booking on behalf of elderly companions.
- Pay the amount using approved payment methods (Mada, credit cards, or Apple Pay).
- Save the booking receipt containing the QR Code on your smartphone for subsequent presentation at entrance gates.
Booking Carts via the Unified Tanaqqol Platform Portal
If you encounter technical load within the Nusuk app, you can proceed to the direct official website (the Unified Tanaqqol Platform for Cart Services). This portal is accessible directly through web browsers without installing extra apps, making it well suited for tablets or for managing bookings for an entire family group from a computer.
The portal prompts for your National ID or Iqama number and date of birth, followed by an SMS verification code sent to your registered Absher mobile number. Once logged in, a control dashboard allows you to select the service location, trip type, and requested cart size, with instant payment options identical to the app.
Mobility Route Options: Tawaf and Sa'i or Full Umrah?
Before finalizing payment, pay close attention to the booked route type, as field operations inside the Grand Mosque are divided into three distinct routes that cannot be swapped automatically after purchase:
- Tawaf-Only Route: Dedicated to performing the seven circuits around the Holy Kaaba on upper levels, mostly serving non-Umrah pilgrims performing voluntary Tawaf.
- Sa'i-Only Route: Starts at Safa and concludes at Marwah, intended for those who completed Tawaf on foot in the courtyard and became exhausted before finishing Sa'i.
- Full Umrah Route (Tawaf & Sa'i): Combines both routes on a single ticket, representing the ideal choice for elderly pilgrims and wheelchair users.
Group golf carts usually operate on designated pathways, such as the Tawaf mezzanine floor or the Grand Mosque roof, keeping their rapid movement separated from pedestrian flow on the ground-level Mataf and protecting walking pilgrims from accidental collisions.
Golf Cart Prices and Differences from Manual Alternatives
Transportation costs vary based on capacity, control mode, and whether the cart is a group vehicle with an official driver or an individual self-driven cart. The table below outlines operational distinctions and approved official prices in Saudi Riyals:
| Transportation Type | Capacity & Control | Cost for Single Ritual (Tawaf or Sa'i) | Full Umrah Cost (Tawaf & Sa'i) |
|---|---|---|---|
| Shared golf cart | Multi-passenger, driven by official driver | 25 SAR per passenger | 50 SAR per passenger |
| Single electric cart | 1 passenger (self-driven) | 57.50 SAR | 115 SAR |
| Double electric cart | 2 passengers (self-driven) | 115 SAR | 230 SAR |
| Free manual wheelchair | 1 passenger, pushed by non-paid companion | Free (0 SAR) | Free (0 SAR) |
| Manual wheelchair with certified pusher | 1 passenger, pushed by Authority-licensed worker | Subject to Authority seasonal pricing (typically 100-150 SAR) | Subject to Authority seasonal pricing (typically 200-250 SAR) |
The listed prices are inclusive of tax and compliant with regulations approved by the General Authority for the Care of the Affairs of the Grand Mosque. Shared golf carts remain an outstanding value, while self-driven electric carts offer greater privacy and freedom to regulate movement speed and pause for supplication.
Where to Find Golf Cart Pickup Points Inside the Grand Mosque?
To avoid exhaustive walking prior to commencing your ritual, head directly to the entrance corresponding to the distribution point indicated on your electronic ticket. Arriving at the wrong station may force you to ascend several hundred meters between floors, undermining the primary purpose of the transport service.
Major pickup stations are located as follows:
- Ajyad Bridge Entrance: Provides swift access to the first floor and Tawaf mezzanine, representing the easiest entrance for guests arriving from King Abdulaziz Endowment hotels and the southern Ajyad district.
- Mas'a Mezzanine Station (First Floor): Dedicated to the pickup and drop-off of Sa'i carts, reachable via escalators facing the Prophet Gate and eastern courtyards.
- Grand Mosque Roof Station: Operates primarily during peak periods and seasons, serving Tawaf pilgrims via dedicated elevators originating near King Fahd Gate and the western courtyards (Shubeikah).
- Shubeikah Entrances and Bridge: Vital points for pilgrims arriving from Jabal Omar bus stations and the Jarwal terminal, featuring ramp pathways suitable for wheelchairs without impeding steps.
Be sure to present your digital booking permit at checkpoints leading to bridges and elevators; security personnel will not allow companions to enter cart-designated routes without an active ticket bearing the matching QR Code.
Cancellation and Refund Policy for Online Al Haramain Golf Bookings
Cancellations and fee refunds are common concerns among visitors to the Sacred House of Allah, particularly when travel itineraries change suddenly or flight delays and road congestion impede timely arrival. Refunds adhere to strict operational guidelines tied to real-time reservation systems.
Documented visitor experiences confirm that cancelling after the designated time window or failing to show up (No-show) automatically forfeits your right to claim a ticket refund. Seat capacity is immediately reallocated once the booking expires and offered to other pilgrims within the Grand Mosque, rendering fees non-refundable in accordance with Tanaqqol terms and conditions.
If an unexpected situation forces you to cancel several hours prior to your reservation time, the approved method is submitting an immediate cancellation request via "My Bookings" in the app. Should a technical error occur where payment is deducted without issuing a ticket, do not repeat the transaction immediately. Log an official ticket with the transaction reference code by calling the Unified Guest Care Center (1966) or reaching out to the Partner Care account on X (Twitter) for manual resolution and bank reversal tracking.
What You Must Do Now Before Heading to the Grand Mosque
Open the Nusuk app now and confirm that Umrah permits have been issued for you and all accompanying persons, then finalize your cart reservation for a time slot at least 30 minutes before your actual arrival at the Grand Mosque courtyards. Following payment, take a screenshot of the ticket and barcode and save it in your photo album; cellular networks and data connections frequently drop inside elevators and lower corridors of the Grand Mosque, and relying on loading the app upon arrival may cause delays at security screening checkpoints.
Related articles
